Shipping & Returns

SHIPPING

Each Novaleeza piece is carefully made and prepared for your order. Processing times may vary depending on the item and level of customization. Estimated turnaround times will be listed on individual product pages.

Once your order ships, you’ll receive tracking information when available.

CUSTOM & PERSONALIZED ORDERS

Please double-check all names, wording, colors, sizes, and other customization details before submitting your order. Production will begin based on the information provided.

RETURNS & EXCHANGES

Because many Novaleeza pieces are made to order or personalized, custom items are final sale and cannot be returned or exchanged unless they arrive damaged or there is an error with your order.

DAMAGED OR INCORRECT ORDERS

If something isn’t right, please contact us as soon as possible after delivery with your order number and photos of the item. We’ll work with you to make it right.